We transfer our tourists from Ataturk and Sabiha airports to Taksim, Sultanahmet and Aksaray districts.

Ataturk airport. After you pass the passport control and receive your luggage, proceed to the exit in the airport lounge. To the RIGHT side of the red «VODAFONE» booth you would be expected by our English-speaking agent holding «Zemexpert» plate in his hand.
Sabiha Airport. After you pass the passport control and receive your luggage, proceed to the exit in the airport lounge. To the LEFT side of the red «VODAFONE» booth you would be expected by our English-speaking agent holding «Zemexpert» plate in his hand.

The tour starting time is indicated in your voucher. By this time you have to attend the lobby to be guided further by our representative.

As a regular practice, early/late check-out is requested in advance and paid extra according to the price list of the hotel.

Standard check-in/check-out time is within 12.00 – 2.00 p.m. The precise time for your particular hotel is indicated in your voucher.

For Russian, Ukrainian, Belarussian, Azerbayjanian and Georgian citizens the required passport validity period is at least 4 month from the end of the trip.

Payment can be proceeded with in one of the following ways:
1. Using the 'Leader' money transferring system:  http://leadermt.ru/client/instructions?id=392
(common money transfer with no commission fee);
2. Money withdrawal from your bank card (you are required to fill-in the mail order and send it to us, the commission fee would be 1,4%);
3. By bank transfer, according to the invoice;
4. You could also pay 50% in advance and pay the rest of the amount in Istanbul.

If it happens due to Zemexpert's fault, your expenses are fully refundable. In case of force majeure you are offered an alternative date for the tour.

You may cancel your reservation at least 4 days prior to arrival date. As a rule, the last day of cancellation is specified by the operator in the confirmation letter.

Your voucher is a legal document specifying your right to use our tourist services such as transportation, hotel, meals, etc. that are included into the tour price. Voucher is issued by the tour operator to individuals or group leaders as a confirmation of their right to use the host company's tourist services enlisted thereby. Voucher is being transferred to the host upon arrival to the destination point.

Our expert's phone number is provided to you upon your booking confirmation. The phone number of our Istanbul office: +90 212 662 88 38, Operator's phone number: 7/24 +905300417950 (Eldar).

All Istanbul hotels offer only breakfasts/BB, most of the hotels have à la carte restaurants, where you can have lunch and dinner.

There are no winter beaches in Istanbul since the average temperature is 5 to 7 C (41 – 44 F)

All Istanbul hotels have WI-FI connection as well as big commercial malls and some crowded areas such as Taksim square, Istiklal street, Sultanahmet square, Eminonu square, Besiktas square, Kadikoy square, Pierre Loti hill etc.

We accept euros, US dollars and Turkish liras.

The international payment system "Leader" is one of the leading Russian money transfer systems operating since 2003. "LEADER" enables you to make payments in its offices and using it's self-service systems in favor of legal entities for services and goods purchased without opening an account. For more details see the following link:  http://leadermt.ru/client/instructions?id=392

Upon prior request, our group and individual tours could be conducted in any language

Individual tour is the one specifically arranged for you taking into account your personal requests, wishes, health status etc. You make your personal requirements and our expert organizes the tour accordingly.

Group tour is a complete package of travel services provided for a group of people (10 to 30), which has been arranged by a tour operator, based upon group service rates in accommodation, flights etc. 

Booking historical tour you can indicate your seat preference. If any of your preferred seats   has not been occupied earlier, it would be our pleasure to provide you the one. We always take care of our guests' comfort.

By booking your tours through the travel agency, you are guaranteed to receive the professionally organized trip. Our guide provides you with the detailed information and professional answers to all of your possible questions in regard to the object of your visit. You are picked up directly from your hotel and taken to the hotel at the end of the tour. All transfers between the sites are thoroughly planned. Your tickets are purchased in advance and you do not have to waste your time in exhausting queues.

If you are satisfied with external observation of the site, you do not have to follow the group inside. Our tours are designed as both including and not including the entrance fees.

There is a lot of cafes, coffee shops, restaurants and fast food booths in Istanbul offering you vast variety of meals at different prices. Each tourist could easily find out a proper meal for himself to meet his personal demands.

For today the average public transport fare is 1—1,5 euro.

It is possible in case there is a vacancy in your hotel, otherwise we shall recommend you an alternative accommodation at a reasonable price.

Each case is considered separately, since each hotel has an individual contract considering specific system of penalties in case of cancellation. When booking accommodation you have to consult your operator in advance regarding the cancellation terms.

Please fill in the simple form in the 'Feedbacks' section on our site: www.zemexpert.com/ru/feedbacks